SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The durability and pet-friendliness of this product is commendable! It ensures that my furry friend gets her meals on time without fail, while keeping her safe from harmful substances.
Love the flexibility of power options - very convenient!
Having multiple pets can be chaotic especially during feeding times but this smart feeder helps bring some order into our lives. With its consistent feeding schedules and reduced refill frequencies, mealtime chaos is now a thing of the past!
The durable pet-friendly materials of this automatic feeder make it worth every penny. No more worries about my pets' safety or health.
What sets this product apart from others in the market is its flexibility with power options - you aren't tied down by cords or batteries! And did I mention how sturdy yet pet-friendly the materials are? Definitely worth investing in.
Great product, easy to clean and maintain. A real time!
If you're looking for an efficient way of managing your pet's meals then look no further than this clever device! It ensures that your beloved fur baby gets their meals on time while reducing your workload significantly.
Nice
i've been using this automatic pet food dispenser for a while now and it's been a fantastic addition to my home. the stainless steel bowl is great, very durable, and easy to keep clean. the smart functionality of the dispenser is impressive; setting up the feeding times was quick and easy. it has helped me maintain a consistent feeding schedule for my pet, which is essential for their health. the portion control is precise, and my pet has adjusted well to the new routine. the dispenser itself is sturdy and works flawlessly. it’s so convenient to know my pet is getting fed on time, especially on days when my schedule is unpredictable. overall, i’m very satisfied with this purchase.
We love having peace of mind knowing our pup will be fed consistently even if we’re running late from work. The automatic feeder is easy to clean and maintain which makes it all the more convenient.
We love having peace of mind knowing our pup will be fed consistently even if we’re running late from work. Clean-up is also a breeze!
Impressive
Feeding my pets used to be a stressful task, but not anymore! With this smart pet food dispenser, I can easily keep track of their feeding schedule and ensure they're getting the right amount of food every day. It's also super durable and safe for them!
No more frequent refills needed! This device is a lifesaver.
The stainless steel bowl that comes with this automatic pet feeder is just icing on the cake! It’s so much easier to clean than plastic bowls. Plus, it gives me peace of mind knowing that my fur baby isn't ingesting any harmful chemicals from plastic.
This feeder is a godsend! It keeps my pet's feeding schedule consistent and reduces the frequency of refilling. A great investment for any busy pet owner.
ok
Love how easy this device is to clean and maintain. Plus, the flexible power options are super convenient!
It's such a relief not having to worry about feeding times anymore. This dispenser has made everything so much easier!I appreciate that this product comes with a stainless steel bowl - it’s cleaner and safer than plastic ones.
this smart pet food dispenser has truly made caring for my pet so much easier. the stainless steel bowl is not only stylish but also very easy to clean. i was able to set up feeding times without any hassle, and the portion control feature ensures my pet gets just the right amount of food every time. the dispenser is very reliable and has been working perfectly since i got it. it gives me peace of mind knowing that my pet is being fed on schedule, especially on days when i'm not home. the design is sleek and modern, fitting well in my kitchen. i highly recommend this product to anyone looking for a convenient and reliable way to manage their pet's feeding routine.
This product ensures that your beloved fur baby gets their meals on time while reducing your workload significantly.
This feeder has made my pet's feeding schedule consistent and hassle-free.
Durable materials used are safe for pets. Highly recommend this dispenser.
this automatic pet food dispenser has been wonderful. the stainless steel bowl is durable and hygienic. setting it up was easy and it dispenses food accurately. my pet loves it and i love not having to worry about feeding times. it’s a perfect solution for busy pet owners and helps with maintaining a regular feeding schedule.
The stainless steel bowl is an excellent feature, so hygienic!