SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I stumbled upon this shoe cleaner and realized it's a brilliant travel companion. With constant shoe scuffing from boarding planes and navigating crowded airports, this tool is a lifesaver. Despite being slightly larger than expected, it's perfect for my big hands. The dual brush heads offer versatility for various scuff depths, and the silicone heads work wonders on smaller marks with just water. While I haven't tried cleaning solution yet, water seems to suffice. Overall, a must-have for travelers!
I'm impressed by the convenience of this shoe brush cleaner. Its compact size fits snugly in my hand, although removing and replacing the end caps can be tricky. The spray nozzle works well, and the soft bristle brush effectively removes dirt from tight spots. The 2-sided silicone head is intriguing and gentle on suede, ensuring a uniform appearance. Perfect for quick touch-ups before heading out!
I have two dogs, and nighttime walks can lead to messy shoe situations. Thankfully, this little cleaner came to the rescue! Its dual-sided design with different textures makes tackling different messes a breeze. Definitely worth the investment!
This portable shoe cleaner is ideal for quick touch-ups on the go. While it's compact and offers decent scrubbing power, it's best suited for small cleaning tasks. Perfect for travel!
This shoe cleaner is perfect for travel. Its small size and convenient spray make it ideal for on-the-go use. The brushes are effective and practical for shoe cleaning tasks. Great addition to any travel bag!
This handy shoe cleaner is a traveler's best friend. Suitable for various shoe types, it's a must-have accessory. Compact and efficient, it ensures your footwear stays pristine during trips.
I've been using this shoe brush for months now, and it's still as effective as ever. It's definitely a worthwhile investment for maintaining shoe cleanliness
Love how this shoe brush removes dirt and grime without damaging my shoes. Highly recommend it
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This shoe brush is a game-changer for anyone who values the appearance of their footwear. It's easy to use and delivers professional-level results