SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this 3-in-1 wireless charger. The magnetic alignment is a real standout feature, it ensures my devices are perfectly positioned for optimal charging every time. Plus, the ability to adjust the stand by ±20° has made video calls and content viewing so much more comfortable. It's clear that a lot of thought went into designing this product – even down to hidden cable management for Apple Watch! A truly innovative solution for all Apple device owners.
Having used this 3-in-1 Magnetic Wireless Charger Stand for a few weeks now, I can confidently say that it's one of best tech accessories I've invested in. Not only does it eliminate the need for multiple chargers and messy cables around my workspace, but its fast-charging capability means all my gadgets are always ready to go when I am. And let’s not forget about the safety features - over-voltage, over-current, temperature control technology – ensuring complete peace of mind while charging overnight or when away from home.
Great product! Keeps my workspace organized and my devices always ready to go.
This is such a practical and smart solution to charging. It's also very sturdy and well made 😃
Totally recommend it if you're tired of juggling different chargers for your devices
I’m impressed by its performance plus it looks great on my desk too
Incredible quality. Magnetic alignment powerful charge speed minimalist design – ticks all boxes for me 🙌
Loving the convenience of having one central hub for all my device-charging needs
It's all right 👍
Fast efficient safe what else could you want from a wireless charger? Big thumbs up 👍👍
The adjustable viewing angle is such an added bonus when making calls or watching videos while charging.
Absolute must-have if you own multiple apple devices. Efficient and clutter-free way to keep everything charged.
Finally, a wireless charger that actually delivers fast charging as promised! My iPhone gets powered up in no time.
This 3-in-1 charger has made my desk so much cleaner. Love the hidden cable management!
The magnetic alignment feature on this charging stand is top-notch. My phone snaps right into place every time.
I love how I can charge all my Apple gadgets at once with this thing! It's also very sleek and stylish.