SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect🥰
Super convenient piece of equipment - combines tripod, selfie stick & gimbal stabilizer all into one handy tool.
the non-slip phone clip holds my smartphone securely even when i’m moving about. no fear of dropping my phone anymore!
The remote control feature on this thing is amazing - really lets me get creative with angles while keeping things stable.
I bought to start an Instagram with racing content. I have an iPhone 14 Pro Max, which already has a cool stability. With the gimble, it was ball show the videos 4k 60fps. I have already tested running, approved and recommended. Great cost benefit! And arrived super fast.🤌🏼
The product looks good quality. I'm still learning to use...
This gadget has become my go-to for evening shoots! The fill light with adjustable brightness ensures perfect lighting every time. Plus, the lightweight design makes it easy carry around.
I was surprised by how light yet durable this gimbal stabilizer felt in hand. It's clear that high-end materials were used here.
People, exceeded my expectations! 😊👍
This versatile device makes capturing moments effortless whether I'm indoors or outdoors doing activities!
Bought this for live streaming sessions - best decision ever! Its compatibility with both Android and iOS systems makes life so much easier.
The 360° rotation with smart tracking keeps me in the frame even when I move - perfect for dynamic videos!
The portability of this device is incredible! It’s so lightweight, making it ideal to carry around on my adventures.
I did a few tests, but it seems to work very well. Does not seem to be a fragile material, supports the cell phone well and the application worked properly on my cell phone.
The 3-in-1 functionality of this device is truly impressive. It's a selfie stick, tripod and gimbal stabilizer all in one - making it an essential tool for my content.
The device's durability despite its lightweight is impressive.