SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat is absolutely hooked on this laser toy! It's interactive, engaging and keeps her busy for hours. 🐾
The automatic feature of this toy is a lifesaver when I'm busy. My feline friend gets his exercise and I get my done.
I love how the LED light grabs my kitty's attention instantly. She can't resist chasing it! 😺
This smart teasing laser has given new life to our old tomcat. He’s up and running like he hasn’t in years.
bought one for each of my cats they're obsessed with the unpredictable movements of the laser
it's great that you can use it manually or let it run automatically, gives options based on your availability
Our feline friend can't get enough of this LED light toy. It encourages him to chase and pounce with such enthusiasm that it’s become his favorite pastime.
This interactive smart teasing laser toy has been a fantastic addition to our cat's playtime. The unpredictable movements keep her active and engaged for hours, which is a huge win in my book!
This smart laser toy has completely changed our indoor play routine. It’s interactive, fun and keeps them engaged for hours.
this product really does the trick, its durable plastic material makes me feel safe knowing it won't break easily
It has been keeping our kitten entertained endlessly, she loves chasing after the moving lights! 👍🏼
The automatic spin feature makes for endless entertainment. My kitty can't get enough of it.
The automatic spin function of this toy is simply brilliant! It keeps the cats entertained even when I'm not around. Plus, it's made from durable plastic so I don't worry about its longevity.
the bright led light is irresistible to my furry friend he could chase and pounce all day long
I love how versatile this toy is - you can use it manually or let it run automatically based on your availability. My cat absolutely loves chasing after the moving lights!
From manual mode for interactive play sessions with my fur baby, to automatic mode for those busy days - versatility at its finest.
Keeps my cat entertained for hours, best purchase ever!
Durable and engaging. My kitty absolutely loves it.
The bright LED light in this toy instantly grabs my cat's attention. She loves to chase and pounce on it, providing her with endless entertainment.
A fun, interactive toy that keeps my cat engaged.
Interactive fun with smart laser toy is priceless.
This interactive smart laser toy is a fantastic addition to our pet care routine. Its unpredictable movements keep my kitty active and engaged for hours.
The unpredictable movements keep her on her toes!
Automatic mode's a lifesaver during my busy workdays.
My kitten absolutely adores chasing after the moving lights from this automatic spinning laser toy – best purchase ever.