SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick Thoughts: 1. The night vision is actually pretty good. You can see things clearly even when it's dark outside, just from the headlights. I was impressed. 2. Reading license plates at night can be tricky. You need to be close, and the car’s brake lights can't be too bright, or you won't see the plate. This dash cam does a decent job, though. If you really want to see plates better at night, maybe think about getting a 4K camera, but really, it's all about how good the night vision is. 3. In the daytime, it works just like any other dash cam. They all do pretty well when it's light out, so nothing special to say here. 4. The screen is 10 inches and fits right over your regular mirror. If your car mirror was in the way, don't worry because you can slide the camera out a bit. It's better than having your old mirror sticking out weirdly. 5. The whole mirror turns into the screen, so you see a lot of detail. If you're used to a dash cam with a smaller screen and still being able to use your mirror, this might be a change. But if you want to just use the mirror, you can turn the screen off easily with a button—no need to fiddle around. 6. It also shows the time and date, which is pretty handy when you're driving.Other usual stuff it does: - Watches your car when you're parked - Keeps important videos safe - Lets you take photos while you're recording, which is cool. - Has GPS, but you need to buy an extra part to hook it up - Comes with a back camera too - Puts the date, time, and your license plate on the videos - You can change the settings for the light (50/60Hz).