SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I used to be too lazy to use sunshades, or they'd just end up in my trunk. This one is different. It opens in seconds and folds up neatly, much more compact than others. The only downside is it's hard to fit it into a sleeve for even more compact storage, but it can fit in a glove box.
I bought one for myself and loved it. Then my daughter wanted it, so I got another. Then my husband and my other daughter both wanted one too! It's super easy to use and store. Everyone at my husband's work loves it and got their own!
I live in a really hot state, and this thing is amazing! I love that it comes in different sizes. The big one is perfect for my van, and I got a smaller one for my parents. It keeps the car cooler and is easy to close. It also works as an emergency umbrella, fitting multiple people under it.
I'm in Florida, where it's super hot. This keeps my car much cooler. It's easy to use but handle it gently. I had to replace my first one due to misuse, but my current one is still going strong after several months.
I love this product. It fits really well in my Mustang. I broke one of the extenders, but that was my fault. It's still a great product and keeps my car cool in the Texas heat.
I'm so glad I got this umbrella-like sun shield. It's much easier to use than my old accordion-style one. It makes a big difference in my car when parked in the sun, and it's a great price.
A bit tricky to set up initially, but it works great at keeping my car cool and protecting my dashboard. I got the one with the split and Velcro closure for the rearview mirror.
Looks nice and easy to use. I might need to buy another one for myself!
Love that it folds like an umbrella and comes with a case for storage.
I wish it was a bit wider for my truck, but living in Arizona, it's been really handy.
This is my second purchase of this sunshade. It works well and is well made.
Durable, lightweight, and easy to use. Keeps my SUV much cooler.
Might be the best Amazon purchase I've made. Fits perfectly and is super easy to use.
I got tired of my old sunshade. This one is perfect, comes in two sizes, and my friends bought it after seeing mine.
I'm really happy with this product. My husband finds it much easier to use than the bifold sun visor.
Far better than folded car shields. Keeps the car cool.
I'm in Arizona doing deliveries and this shade is quick, easy, and makes a huge difference
I love that it folds up small. Easy to set up and store in the car door side pocket.
It's like a mini umbrella for your dashboard. More efficient than cardboard shields and ideal for sunny places. Got one for my son in Germany too
Easy to fold and provides good shade.
Fits my Kia Sorento nicely. Easy to use and effective at cooling down my SUV.
Easy to use, fits well in my CRV, and lowers the temperature inside.
Rarely do I write reviews, but this is awesome! It covers the windshield completely, just make sure to measure before buying.
I like everything about this, except the storage sleeve could be larger for easier storage. It deploys and covers my large truck windshield easily.
Seems a bit bulky at first, but it's pretty sturdy and works great once you get used to it.