SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great. Simple and hoping it lasts long.
This compact, easy-to-store car umbrella is handy. It keeps my car cool enough, though I sometimes wonder if it's as effective as other shades
This is perfect! Super easy to use, takes up little space when not in use, and significantly lowers the temperature inside my car. I want to get one for everyone I know!
The best sunshade I've ever used. It keeps my car cool even in the 110+ degrees Arizona heat!
The sun visor fits perfectly in my car. I highly recommend it.
The only downside is it's tough to fold it small enough to fit back into its bag. But it's still easier to use than the folded mylar shades I've used before
Works wonderfully! It's easier to put in my window and stays in place. Much better than folding shades that don't stay put. A small cutout for the rearview mirror would make it perfect.
My family and I really love this windshield sunshade umbrella.
So easy to use and folds away nicely.
Took a bit to figure out how to open it and place it in the windshield, but once I did, it was easy. It's compact and works better than folding ones.
This is so much easier to install than most others.
Way better than those bulky cardboard ones. It's like an umbrella, easy to open and close.
I never bothered with collapsible sun shades before, but this one is so easy to use.
Does an amazing job at keeping out the heat. Definitely recommend it.
I love this sunshade. It opens and closes like an umbrella, so easy! I just wish the case was bigger. It's a bit hard to fit it back in, so I usually just leave it in the backseat. Great buy.
The selected size fits my windshield perfectly and keeps the dashboard and steering wheel cool. Easy to use and stores conveniently like an umbrella. A must-have for warm weather.
It fits so well in my Honda Odyssey, I don't even need to use the sun visors. High quality, easy to fold, and really keeps the van cool.
I originally ordered two different brands, but the other one broke right away. I fell in love with this one - keeps the car cool and easy to install. I bought a second one after returning the broken one. Definitely a favorite item for me this year.
What a neat product. It works just like an umbrella, easy to position and click. It covers my whole windshield. Make sure to get the right size for your car.
It does exactly what it says. Easy to use and keeps my car protected. Very happy with my purchase.
This works great! Very easy to use and store.
Fits perfectly in my SUV. My last one (different brand) broke after a year, so trying this one now. Living in Arizona, this is a must-have.
Love it! It's quick and easy to use and really does keep the car cooler.
This window screen is like an umbrella and way easier to use than folding panels. It really covers well and blocks the sun effectively.
I got this for my 2019 Subaru Forester Sport. It's a perfect fit! I love how simple it is to use, and it really helps to keep my car cool.