SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, exceeded my expectations.
Very good the product, I found a little weak, bad for surface cleaning does very well, I found the nozzle brush a little small, but with the help of a brush cleans very well, dirt deposit is small and does not last long, but for simple service it does very well
I confess that I thought it would be bigger! Good construction, good power for small things. I will test in the car.
this little gadget is all about portability and power...it's lightweight yet packs quite a punch when it comes to cleaning!
Perfect saw people! Suction equal to the ordinary residential vacuum cleaner. It's beautiful just not tested the battery capacity! But it's amazing
This device has made tidying up so much easier! With its strong suction power and light weight, I can quickly address spills at home or on-the-go.
Okay.
Absolutely love the convenience of this cordless cleaner. The multiple heads allow me to customize my cleaning routine as per need.
I really liked the vacuum cleaner. It is quite compact, has 2 suction speeds and is very powerful. Comes with extra filter and two accessories.
Finally found something that cleans every bit of debris from my computer keyboard without causing any damage – absolute winner here!
Is as the. Description .. Although I expected him to have more power to vacuum. Good quality Material
i was skeptical about its power given its size but boy was i wrong..its high-efficiency motor works wonders!! highly recommend
No more bulky vacuums for me! This compact vacuum cleaner gets into all those hard-to-reach corners with ease.
I'm so good that I repurchase three.
wow just wow...this little guy sucks up everything from dust bunnies under the bed to cookie crumbs on the couch 👍👍
this tiny powerhouse has changed how i clean small messes at home...it's super light but does a heavy-duty job!
The product is perfectly nice small ergonomic for instant cleaning.
The three different suction heads are a huge plus point. They really help me tackle various cleaning tasks effortlessly.
Love how portable this device is. I can easily carry it around the house or even use it in my. Plus, USB charging makes life easier.
I'm awe of this mini vacuum cleaner's efficiency! It quickly picks up crumbs on my desk and dust in my keyboard with ease.
Great product. Fulfills what you promise. Product of great quality I am surprised to use it. Completely satisfied
Very good. I buy it for cleaning hair on the floor.
This little gadget fits perfectly into my lifestyle. It’s compact, powerful, and I love the 360° rotating head - no spot is too hard to reach!
What a lifesaver! This lightweight vacuum is perfect for quick clean-ups. The suction power is impressive, and it's so easy to handle. 🌟
Super compact vacuum cleaner convenient and simple to use 😁