SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have to say, this digital clock has exceeded all my expectations. The cyberpunk aesthetic is just perfect for my gaming room - it's like a piece of the future right on my desk! What I love most about it is its customizable pixel art feature. It allows me to express myself in unique ways and adds a personal touch to the clock. The 5 full-color LCD displays showcase static images, animations or even text with such vibrant colors that it's always an eye-catcher. Plus the smart app control makes customizing these features effortless. And let’s not forget about the WiFi connectivity which provides seamless control and real-time updates without any hassle! But what really sets this clock apart from others are its lighting effects – with 12 different ambient light settings, I can create the perfect mood for any occasion.
If you're looking for something visually stunning yet functional then look no further than this RGB LED digital clock! Its sci-fi design and technological aesthetics make it stand out in any room while also providing practical use as a timepiece. This isn't just your average digital clock though - there are endless possibilities when it comes to customizations thanks to its DIY pixel art feature that lets you create your own unique designs or animations displayed on vibrant IPS screens; plus managing these features is super easy through WiFi and dedicated app control making changes literally at your fingertips! With dual-edge ambient lighting offering 12 different effects, you can set up personalized atmospheres depending on your mood or occasion creating an immersive experience whether you’re working or gaming – truly a futuristic upgrade every modern space needs!
Very good product, it was something I wanted very much!
This digital clock has been a fantastic addition to my home office. The cyberpunk aesthetic is eye-catching and the smart app control makes it so easy to customize.
Amazing product and worked well with my set up I enjoyed using this and also the product is of good quality
I'm truly impressed with this digital clock's WiFi connectivity feature. It provides seamless and real-time updates, making it incredibly convenient.
Absolutely love this clock! The RGB backlighting really adds a dynamic touch to my gaming setup. Couldn't be happier!
The cyberpunk aesthetic of this digital clock is just perfect for my office, it's sleek and modern.
no caps but still gotta say - great product! easy to use app and cool animations
i've got mine set up with some old school pixel art, looks absolutely stunning on the full-color LCD displays
The customizable pixel art on this clock brings a unique touch to my gaming. Plus, the vibrant ambient lighting sets just the right mood for every game session!