SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fact that this ring keeps its shape despite daily use is truly impressive. It's non-deformable nature speaks volumes about the quality craftsmanship involved in making it.
i absolutely adore this hollow butterfly ring. the design is so delicate and elegant, and it adds a touch of sophistication to any outfit. the craftsmanship is exceptional, with intricate details that make the butterfly look like it's about to take flight. the ring is lightweight and comfortable to wear all day, and it hasn't tarnished or lost its shine despite frequent use. i've received countless compliments every time i wear it. it's a beautiful piece that makes me feel special and stylish. the fit is perfect, and the adjustable band is a great feature. highly recommend this ring to anyone looking for a unique and elegant accessory.
I was on a hunt for an accessory that would add some elegance to my everyday outfits. This ring has done just that! The hollow butterfly design is beautiful and it doesn't rust or fade, even after regular wear.
it’s non-deformable even though i practically live in it! kudos to whoever made this – truly an accessory worth investing in.
Non-deformable AND fade-resistant? Best jewelry investment ever
really nice thank you
This butterfly ring is simply stunning. The hollow design is so unique and adds a delicate, airy feel to the piece. It's incredibly comfortable to wear, and I love how it catches the light. The details are exquisite, and it looks much more expensive than it actually is. I've worn it to several events, and it always draws compliments. The ring is also very durable; I've accidentally bumped it a few times, and it still looks perfect. It's become one of my favorite pieces of jewelry. If you're looking for something elegant and eye-catching, this ring is a fantastic choice.
The fact that it does not deform despite daily wear shows its superior quality.
This ring keeps its color and shine for a long time, making it worth every penny.
loveit
Finally found a pretty ring that doesn’t cause any allergic reactions! This hypoallergenic piece features a beautiful hollow butterfly design which adds a unique charm while ensuring durability – no deformation or fading at all despite regular wear.
This ring has quickly become my go-to accessory! The elegant hollow butterfly design adds a touch of sophistication while the high-quality materials ensure resistance against both acidic and alkaline conditions thereby preserving its beauty over time. It doesn't deform or fade which makes it perfect for everyday use.
ok
Absolutely in love with this ring! No deformation or fading at all despite regular wear.
The intricate hollow butterfly adds an elegant touch while ensuring long-lasting shine due to its resistance towards rusting which makes it stand out from other pieces in my collection.
The sheer elegance of this beautifully crafted piece featuring an intricate hollow butterfly design is truly unmatched! Its hypoallergenic properties make it safe for sensitive skin while the fact that it doesn't rust or lose color even after continuous exposure to acids and alkalis speaks volumes about its durability.
I can't believe well this ring has held up. It resists both acid and alkali thereby preserving its beauty over time