SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Doesn't work
I've started using the product but am still waiting to see if it yields results.
This hair growth spray is potent. After using five bottles for some time, I've noticed its safe and non-irritating ingredients are working well. I plan to keep using it to further thicken my hair.
I've been using this product for a few weeks. Initially, it didn't show much effect, but now I can feel it stimulating my scalp.
Noticed visible hair growth after a month of using this ginger spray. It's lightweight and doesn't leave a residue.
It's too early to see major results, but my hair definitely feels healthier.
I've been using this spray for a few weeks now, and I'm genuinely impressed. Not only has it made my hair feel stronger and healthier, but I've also noticed a reduction in hair fall. The ginger scent is quite refreshing and not overpowering. It's easy to apply and doesn't leave my hair feeling greasy. Definitely a game-changer for my hair care routine!
The product arrived quickly. It's comfortable to use, though I haven't seen immediate effects. I'll continue to use it for a while before evaluating further.
I am satisfied with the hair growth spray.
The product matches the description provided.
Beneficial product, my hair has started growing back.
Haven't used the spray yet, but it arrived quickly and was excellently packaged.
Great product, especially for thinning edges. I've seen a noticeable difference.
I love this hair growth product and intend to continue using it.
Surprisingly effective. The ginger extract seems to stimulate my scalp really well.
The package arrived perfectly, with amazing boxing and no damage. This is my second order, highly recommended, and I'm very thankful.
I haven't had the chance to try the spray yet.
Love the natural ginger scent! It's refreshing and the spray is easy to apply.
It's a good product, but the effects are slow, even with proper application.
I've been using it for weeks now, and my hair feels stronger and looks fuller.
The quality of the hair growth spray is good.
I've noticed less hair fall since I started using this ginger spray. It's become a staple in my hair care routine.
This hair growth item is amazing and really works. This is my third order. Highly recommended.
No effect, waste of money
The spray is convenient to use, but it takes some time to see results. Patience is key.