SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came to the end of the vilMy friends, who are quite tall, often remove this device from their belts while driving due to its simplicity in detaching, yet find it straightforward to reattach. As someone who stands at 5 feet, I find it essential for preventing the seatbelt from uncomfortably pressing against my neck
I acquired this for my 2 1/2-year-old son for our journey to Mexico City, anticipating frequent Uber rides and wanting to avoid the bulkiness of a traditional car seat. Concerned about his safety without a car seat, I conducted thorough research before deciding on this purchase. It proved to be a game-changer, ensuring his safety and comfort. Its compact design made it effortlessly portable in a backpack. I also bought one for my three-year-old niece, who was with us on the trip, and it served her well too. I highly recommend it for anyone traveling to places without strict car seat laws but still prioritizes child safety.
For smaller children who don't fit well under a standard seatbelt, this adjuster is ideal. It not only ensures their comfort but also reassures me of their safety, securely fastened in their seats. I've always considered this product well worth the money. It doesn't smell when you open it. It is easy to clean. It is padded for comfort. It is easy to install. It has never fallen apart. I don't get the problem.
The adjuster is effective and I appreciate how it prevents the seatbelt from encroaching on my neck. Although it requires a bit of adjustment during fastening, the effort is negligible compared to its benefits. For children who find the standard-sized seat belt too large to fit snugly, this seat belt adjuster is ideal. It ensures my children are both comfortable and secure, providing me with the assurance that they are properly fastened in.
This purchase was for my 8-year-old daughter, in line with our state's regulation that children of 8 years or 57 inches in height can transition from a booster or 5-point harness to a regular car seat. Eager to leave her car seat behind, my daughter had been looking forward to this milestone, yet being petite like myself, she was far from meeting the height criteria. Concerns about the seat belt rubbing against her neck, much like it does with me, led me to find this solution, which has been fantastic for her. I've even acquired an additional one for instances when she rides with others.
Designed with my stature in mind, these adjusters have solved the discomfort and safety hazard of seatbelts crossing my neck. After six months of use, my satisfaction remains high.
While its effectiveness in an accident is untested, the adjuster's robust snaps fulfill their role perfectly, ensuring the belt stays away from my neck—much appreciated.
This product excels in ease of installation and in keeping the seatbelt from bothering my daughter's neck, without needing daily readjustments. Its design, which allows for easy seatbelt use without removal, offers an additional layer of safety by ensuring proper positioning against her chest. Highly recommended for its safety and convenience.
It's the second time I buy it I recommend it👌
These adjusters have been a game-changer, requiring no daily reinstallation and providing comfort for my children, who find them quite comfortable—a purchase that has left me thoroughly satisfied.
I've found these seatbelt adjusters perfect for my children, allowing them to avoid booster seats while ensuring the seatbelt fits properly and comfortably.
Installing these adjusters has been straightforward, effectively correcting my kindergartener's habit of misplacing the seatbelt for a more comfortable fit.
Ideal for my grandson in his booster seat, this adjuster prevents the strap from irritating his neck, ensuring a smoother ride.
These adjusters have been a significant relief, preventing the seatbelt from causing discomfort around the neck and ensuring a proper fit for my 5-year-old.
My kid no longer struggles with the seatbelt digging into their neck or shoulder thanks to this ingenious device.
I love how this product ensures that my child's seatbelt stays in the correct position at all times.
This car seat belt adjuster has been a game-changer for our family's road trips.
Great value for the peace of mind it provides knowing my child is properly secured.
The adjuster is easy to install and provides a much-needed solution to keeping my child safe and comfortable in the car.
My child used to fidget a lot in the car seat, but with this adjuster, they stay securely in place and seem much happier during rides.
Easy to attach and adjust, these seatbelt adjusters provide comfort for both children and adults alike, addressing the issue of seatbelts that can otherwise cause discomfort due to a short torso.
Their lightweight design and ease of use make them ideal for travel, offering comfort and correct positioning of the seatbelt.
It's amazing how such a small device can make such a big difference in my child's comfort.
I love how it ensures my child's seat belt is positioned correctly every time.
These adjusters have been a revelation, easily attaching and detaching, and offering a long-sought solution to the discomfort caused by seatbelts for shorter individuals like myself, outperforming other options I've tried in the past.