SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this magnetic monitor hanging light for a few weeks now, and I must say it's made a world of difference. It just the right amount of lighting—soft yet powerful enough to eliminate screen glare. I especially love how it doesn't disturb others in the room; perfect since my partner often sleeps early while I work late into the night The fact that it remembers my last setting is an added bonus! No need to constantly adjust every time I turn it on. All in all, this lamp has significantly improved my workspace environment
This lamp isn't just about lighting, it's about comfort and convenience. From easy installation to personalized lighting controls—it's got everything I need!
Excellent quality and finishing product can go without fear! Changed my setup.
Good materials, very good quality, would buy again 😁
I am very satisfied with the product, it is very aesthetic, has good power and looks very elegant. It took me a little while to put it on and leave it calibrated at 180º because it was automatically paid with the monitor due to the great power of the magnet. But once I left it placed straight, it looked luxurious!!
Perfect for my editing setup highly recommended for graphic designers and photo retouchers and night time pc users
It is an incredible product, it makes working at night very comfortable. Even in a small room, it gives good ambient lighting at night. The product is very good quality, the cables and connectors as well.
Light is powerful and long enough for a 42” monitor. It can be removed and has dimmed function.
this hanging light has made late-night studying so much more bearable thank you!
It's perfect for night work, providing just enough illumination without being too harsh on the eyes.
the stepless brightness control is a dream come true now i can easily adjust the light to my liking
I am satisfied with the goods, what I need.👍The light is enough, no screen glare
I enjoy using this lamp during evening gaming sessions—it enhances the whole experience ✨🎮✨
This light source closely resembles natural sunlight—ideal for any color-sensitive tasks I do.
I love that it remembers my last setting every time I turn it back on. So convenient! 👍
a must-have if you often pull all-nighters like me it helps reduce eye strain big time
this device reduces glare significantly now i don't have to squint at my screen anymore hooray for comfort!
i'm impressed by the rotatable design i get to adjust where the light hits just right
The USB-powered feature with memory function is quite handy especially when you're always on-the-go like me.
No more eyestrain from long gaming sessions thanks to this hanging light.
Love the adjustable brightness and color temperature control 🎛️ I can customize it according to my preference!