SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm a big fan of this cordless heating pad! Being able to move around while wearing it is fantastic. The heating element works effectively, and the vibration feature is a nice touch. The only improvement I'd suggest is making it wider to cover a larger area of the back. The extension is essential. Additionally, the soft bag it comes with is a nice touch for storage. Charging is a breeze, and after an hour of use, no issues whatsoever!
This product is incredibly comforting to have. It's perfect for menstrual cramps or any area of the body needing a hot compress. It distributes heat evenly, thanks to the self-adjustable Velcro strap, and feels soft and comfortable. The battery is easy to charge and lasts for many hours of use. Plus, it's lightweight and portable, making it easy to take on the go. It's well-made and of good quality. I highly recommend it!
While it works very well, I advise caution with the highest heat setting, as it can easily cause burns if worn with a thin shirt—it gets very hot. Stick to the low or medium heat settings. The vibration settings work perfectly fine without any issues. Overall, it's a wonderful product that's definitely worth buying. My wife absolutely loves it.
I'm impressed with this heating pad, which includes a small power bank. It's user-friendly, with three adjustable heat settings, and effectively relieves menstrual pain for my girlfriend. Since she started using it, her discomfort has significantly decreased. It's a great product for women.
The material is luxuriously soft and stretchy, and the inclusion of a portable charger that can be neatly tucked into the belt is a plus. It heats up swiftly and reaches a satisfyingly high temperature. The versatility of the portable charger, which can also charge a phone, adds extra value.
I've discovered the solution to my monthly struggles! This menstrual heating pad is fantastic! It operates flawlessly, features a portable charger, and comes in a convenient size. What's great about it is its lightweight design and simplicity of use. I highly recommend it!
I was thrilled to switch from my old wired heating pad to this one, as it allows me more freedom to move around. It heats up adequately, and the vibration feature helps distract from cramps. While you may need the extender due to its size, it's not a deal-breaker in my opinion.
This heating belt is exceptionally well-made, offering various heating temperatures. Its design ensures it stays close to your skin, and its wireless feature allows for freedom of movement. The adjustable belt ensures a comfortable fit, and it's rechargeable for convenience. Overall, it's a fantastic warming belt.
As someone with endometriosis and excruciating cramps, I used to rely on expensive Thermacare heat pads, but this heating pad has been a game-changer. It heats up rapidly, is conveniently portable, and the accompanying power bank charges quickly.
My husband bought me this heating pad because my menstrual cramps have been particularly severe lately. It's been incredibly helpful, allowing me to walk around with it discreetly under my shirt. I've even used it for lower back pain by spinning it around.
This is fantastic for relieving cramps or back pain. I appreciate that it's cordless, allowing me to move around while using it. It charges up fast and holds a charge for a good amount of time. I'll be recommending this to anyone experiencing menstrual cramps.
My teenage daughter suffers from severe cramps, and this belt has been incredibly helpful in managing her pain. She wears it discreetly under her clothes at school or at home. The only downside is that it's somewhat noticeable, but she doesn't mind.
The softness of the pad is a major plus, making it exceptionally comfortable. While it's a bit bulky, it's not an issue for me since I'm not very mobile during my period. Overall, a great product.
My daughter disliked being tethered to a heating pad, so this cordless option is perfect for her on-the-go lifestyle.
I purchased this for heat and massage therapy around my knees, and it's been working well so far. The device heats up quickly, and the battery lasts long enough for extended use. While the massage function is decent, it provides average intensity. Overall, I'm satisfied with it and would recommend it for targeted heat and massage therapy.
While this warmer belt is comfortable to wear, I advise caution when adjusting the heat level. At its highest setting, it can become uncomfortably hot, nearly reaching the point of burning. On lower settings, it's more comfortable and provides relief. Personally, I'm not fond of the vibration feature due to its loudness and sensation, but it may vary based on individual preference. Overall, it performs well, appears durable, and offers good value for the money.
It's been a lifesaver for my menstrual cramps, especially when I'm on the go. The adjustable temperature settings provide personalized relief, making it an essential item for me.
My wife experiences terrible cramps almost like clockwork every month. Since I got her this pad, it's made life a bit easier for both of us during her mysterious stomach pains.
Ideal for that time of the month! I suffer from severe cramps, so being able to wear this discreetly is perfect for me. It's also convenient to take with me wherever I go. It heats up quickly and effectively eases cramps.
Simple to use with clear instructions, I've wrapped it around my belly to alleviate bad cramps. It's comfortable to wear and heats evenly all around. I appreciate its compact design.
I purchased two of these, one for my wife and one for my teenage daughter. They both adore them and have found significant relief from pain and discomfort.
I purchased this for my daughter, and she adores it. It warms up nicely and is easy to wear. The battery pack discreetly fits into the belt, and she appreciates being able to charge it on the go, even at school.
The rechargeable feature and the removable charging unit are particularly appealing. It heats up effectively and fits perfectly as described. It's a fantastic product, especially for targeting specific areas.
Our family loves this heating pad! It significantly reduces menstrual cramp pain for my teenagers, allowing them to continue their activities comfortably.
Originally bought for my female servers to alleviate cramps while working, now even my male servers use it for lower back pain. It's user-friendly, incredibly convenient, and heats up rapidly.