SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This heating pad retains warmth for an extended period and effectively soothes both stomach and menstrual cramps. It's a must-buy!
Heat therapy has been effective in alleviating my cramps, and this belt has become a valuable tool for managing them. It's easy to use and comfortable to wear.
I was initially unsure about this type of heater, but I'm glad I gave it a try. It arrived just in time for me to test it out, and I appreciate its belt function, which keeps it securely in place to target cramps. I even used it on my feet to improve blood circulation when they were swollen and uncomfortable, and it really made a difference. I was able to adjust the strap to deliver heat precisely where I needed it. I used my own power bank instead of the included one and am very satisfied with the results.
Everything arrived on time and in perfect condition. The material is amazing—it's everything I wanted and more. I'll definitely be buying again.
Setting it up is a breeze. Once fully charged, it lasts for a couple of hours—I even used it on a cross-state car ride, and it lasted the entire journey.
The ability to customize features and temperatures is fantastic.
I absolutely love this product and would recommend it to anyone dealing with cramps.
This heating pad has been a lifesaver for my daughter during the first few days of her cycle.
I love using this heating pad! It's like having a warm heat pack on the go. However, those with wider waist/hips might need to find a different option.
I received this heating pad the day after ordering it—super-fast delivery! It provides relief during my period, and the built-in power bank adds even more value. I highly recommend it.
This portable heating pad has been a game-changer for me. I can discreetly wear it and customize the temperature to suit my needs, whether I'm at work or on the move. I highly recommend it.
This compact, cordless cramps belt is incredibly easy to use and provides just the right amount of heat to alleviate my menstrual pain. It's definitely worth the investment.
Using this heating pad is a breeze, and it delivers excellent results. I can easily adjust the temperature with the touch of a button, making it a convenient solution for managing my cramps.
This heating pad is a pleasant surprise, offering both comfort and functionality. It comes in the form of a waist belt, with a magnetic attachment for the battery/control module that powers the heat and vibration functions.
The softness of this heating pad is delightful, and it was a breeze to set up and use. Its larger size than expected was a pleasant surprise.
This heating pad heats up quickly and effectively. After nine months of monthly use, it's still going strong. I highly recommend it.
Easy to use and aesthetically pleasing, this heating pad provides ample heat distributed evenly. It's perfect for targeting pain points.
This belt has been incredibly helpful for back pain, muscle spasms, and cramps. It's comfortable and highly adjustable, and the power bank lasts a long time. I wholeheartedly recommend it.
Equipped with three heating modes and a rechargeable power bank, this warmer belt is effective. Simply adjust it to your desired temperature and enjoy the added benefit of gentle vibrations for a light massage.
I purchased this product a couple of months ago, and it performs adequately. However, I wish the heating element could generate a bit more warmth. Additionally, while the vibration feature functions, it may not be noticeable if you're wearing clothing underneath. Nevertheless, considering the price compared to others, it's not a bad option. However, if you're specifically seeking a device for its vibration feature, I wouldn't recommend this one.
The battery life could be longer.
Purchased this for my wife, and she finds it comforting during difficult times of the month.
Simple to use and satisfied with its performance overall.
A great product indeed.
I love it! It works well and effectively relieves pain.