SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They work well but I wish the charge lasted longer. Other than that, they're great as a night light.
I installed these lights in my basement bookshelves, and they work wonderfully. I appreciate the choice of white shades and the efficient charging.
I'm impressed by the motion sensitivity of these lights and the adjustable tone settings. They're a fantastic kitchen enhancement.
This light is excellent under my cabinets, especially when I need to see something extra on the countertop.
Can't comment on battery life yet, but the motion detection is excellent. I wish there were extra sticky pads for initial misplacements, but it’s a minor issue.
I'm really fond of this light bar. Its motion detection works seamlessly, and installation is a breeze.
Setup was a snap, and they perform excellently!
I should have bought these lights earlier! Perfect for a dark kitchen, and I plan to get more for other areas in the house.
Loved them so much, I bought four more. They look great and recharge easily. All set to motion sensor and I'm very satisfied.
I wanted a quality, easy-to-install light, and this product reflects just that. It illuminates beautifully every time I enter the room.
These lights are fantastic, especially in my RV. They've exceeded my expectations.
Installation was easy, and the magnetic removal for charging is convenient. I wish the lights stayed on longer in night mode.
Exactly what I hoped for – the lights are bright, functional, and I’m very satisfied.
Fantastic motion sensor LED light for under kitchen cabinets. Definitely planning to buy more.
The way the light illuminates the counter is perfect. I'm definitely planning to purchase more.
These lights are straightforward to install and use, with a long-lasting charge.
Work wonderfully in the kitchen under the top cabinets.
Finally, an under-counter light that works without needing an electrician! Absolutely perfect and cost-effective.
Aligning the magnets was challenging with unclear instructions. They feel a bit flimsy and fall easily upon touch.
Easy to install, good battery life once set up. Overall, very satisfied.
Easy installation, and they look fantastic at night under my cabinets.
These lights excellently illuminate my coffee pot in the kitchen. Very effective.
I've had these lights for about a month, and they're still going strong without a need for recharging.
These lights are perfect for under my bar area.
Very easy to set up and the brightness difference is notable!