SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After upgrading our home office, these organizers have proven to work exactly as advertised. They're a simple and efficient solution for managing cords.
I chose this as a stocking stuffer for my mom. It seems like a handy item for managing cords on a desk. I'm looking forward to seeing if she finds it useful.
The organizers hold cords well on my side of the desk. My wife has some difficulty using them, but overall, they seem decent. I'd recommend giving them a try.
I love this product for its simplicity and effectiveness. It's small and unobtrusive. Be careful when removing it, though, as it can take some paint off.
This organizer sticks well to my nightstand and has made organizing my phone and Apple Watch chargers a breeze. Cables slide through easily and stay put.
This has been a simple but effective tool to prevent cords from falling behind my nightstand when unplugging my iPad, iPhone, AirPods, and Apple Watch.
I attached this to my bedside table to keep my phone cord accessible while my baby sleeps. It's been working well and blends nicely with my white table.
This gadget is perfect for my bedside table to charge my phone, AirPods, and iPad. It prevents cord tangling and keeps everything neat. Highly recommend!
I was looking for a desk cable holder to avoid mess on the floor. This product meets my needs perfectly, allowing easy access to my phone and tablet chargers.
These organizers have been a game-changer for me. They keep cables for my phone, computer, and other devices conveniently hidden and ready to use at home and in the office.
This product is perfect! I stuck it under my desk, and it's incredibly sticky. The cables stay in place and are easy to manage. I'm thinking about what else I can organize with it.
Terrific for keeping all the cords organized and out of the way. It's a great addition to any space that needs cable organization.
The size is perfect, not too big or small, and it sticks well to surfaces. The quality is excellent for the price, making it a great value.
This organizer keeps cords on tables instead of falling off. The 3M strip is strong and reliable, ensuring everything stays in place.
This product holds all my USB cables neatly on the side of my desk. The adhesive is strong, and it’s stayed in place without any issues.
I got this for my nightstand and it's fantastic. It keeps everything organized so I don't have to reach down to the floor for my cords.
These organizers are a great addition to my car. They keep cords from getting tangled and ensure everything stays plugged in.
Simple, easy to use, and it works. A straightforward solution for cord management.
These are working out great. We placed them on the back of our nightstands, and the cords stay in place.
The adhesive is excellent, and it holds all cables really well. A reliable solution for cable management.
I'm using it to tidy up the cables on my nightstand. It's been very effective.
This has tidied up my boyfriend's area wonderfully. No more crazy mess of wires everywhere!
These are well worth the price. I've looked in many stores and couldn't find them. They keep all my cables organized and easily accessible.
The organizers grip heavier cords well, but they seem hard to remove if needed. Overall, a useful product.
This product is exactly what we wanted and at such a bargain!