SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a pair of wireless earbuds that could keep up with my active lifestyle I'm thrilled to say, these have exceeded all my expectations. The 360° Panamic Sound is phenomenal - it's immersive and makes every song feel like a live performance. They're equipped with Bluetooth 5.2 technology which ensures fast, stable connectivity so I never miss a beat during my workouts or calls. What impressed me even more was their IPX5 rating! Rain or sweat, nothing stops the music. And let's not forget about battery life - 9 hours of continuous playtime is unheard of! Plus, they come with this compact charging case that offers an additional 48 hours playback time which is just mind-blowing! They fit snugly in my ears thanks to their comfortable clip design and are surprisingly lightweight too.
These earbuds are truly top-notch when it comes to audio quality and durability. The sound transmission adjusts according to your listening angle providing an optimal auditory experience every single time – it’s like having your own personal concert wherever you go! Not only do they offer incredible sound but also come packed with user-friendly features such as easy-to-use control buttons for managing calls and music effortlessly along with a built-in microphone for clear hands-free conversations. As someone who loves outdoor activities regardless of weather conditions, the IPX5 waterproof rating has been extremely useful in protecting them from any water damage caused by rain or sweat during intense workout sessions. Moreover, despite offering such amazing features including an impressive total playback time of up to 48 hours using the charging case, they remain comfortably light ensuring long-lasting wear without causing any discomfort at all.
I've been on the hunt for a pair of wireless earbuds that could keep up with my active lifestyle I'm thrilled to say, these have exceeded all my expectations. The 360° Panamic Sound is phenomenal - it's immersive and makes every song feel like a live performance. They're equipped with Bluetooth 5.2 technology which ensures fast, stable connectivity so I never miss a beat during my workouts or calls.
These earbuds are incredible! The 360° Panoramic Sound is like nothing I've ever heard before. It's so immersive and makes my music come to life.
These earbuds are truly top-notch when it comes audio quality and durability. The sound transmission adjusts according to your listening angle providing an optimal auditory experience every single time – it’s like having your own personal concert wherever you go! Not only do they offer incredible sound but also come packed with user-friendly features such as easy-to-use control buttons for managing calls and music effortlessly along with a built-in microphone for clear hands-free conversations.
I'm a fitness enthusiast, these buds with IPX5 waterproof rating have been a godsend for me. Now rain or sweat, nothing stops my workout playlist!
These earbuds are my new best friend during workouts. Sweatproof and with a solid grip, they never fall out even when I'm or doing high-intensity exercises. Plus, the sound quality is just mindlowing! 🎧💪
Love the Bluetooth 5.2 tech in these babies! Super fast connectivity and no drops at all. Plus, the compact design fits perfectly in my ears without any discomfort.
With these wireless buds in my ears, I feel like I'm in another world. The 360° panoramic sound gives me an immersive audio experience that's hard to describe but amazing to experience.
no more worries about battery life thanks to the charging case that offers up to 48 hours of playtime. it's so convenient for long trips.
They have been in time Tested The ear is very good, it does not fall even during the run You can freely talk well you can hear
9 hours of continuous play? Yes please! These earbuds last through multiple workouts and even then some more.
they're small but mighty 🎧🔥 really comfortable too i wear them all day long
I liked it. Very good.
The built-in microphone is surprisingly clear for hands-free calls 👍 And controlling music is super easy with just one button!
For the price a good phone, it's working very well
The Bluetooth 5.2 technology ensures fast and stable connectivity which is great because there’s nothing worse than your music cutting out mid-workout.
Pulse DT3.0 directional sound transmission adjusts the angle for optimal listening... Genius feature!! Every time it feels like I am sitting in a live concert hall.
I bought two,👌🏻👌🏻👌🏻👌🏻
I love how comfortable these are - doesn't cause any discomfort even after wearing them all day. And they're super lightweight too!
I love these Earbuds, very comfortable!
The built-in microphone comes handy for hands-free calls while on the go; plus controlling music is easy with the control button.
convenient and comfortable. the sound is very good even my friends were impressed with it
USB-C charging means they power up fast which is perfect when you’re always on-the-go like me 💨
I bought for my wife, and she loved them, since other earphones like airpod she can't fit in her ears. Easy to set up, good sound. It's good for listening podcast, music and phone calls.