SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm highly impressed with the quality of these brushes, particularly the strength of the bristles. The set includes three brushes with varying levels of hardness, catering to different hair types and usage needs. One brush even features a clever plastic piece that aids in lifting out hair mats effortlessly. The shampooer is fantastic! It simplifies the process of washing my dog, who also seems to enjoy it. I'm delighted by the soft pastel colors, including pink, blue, and mint green. Using these brushes is a breeze—just add shampoo, wet your pet, and gently squeeze the brush while massaging your furry friend. They'd work equally well for cats too! In fact, I used one to groom my cat, although the shampooer would be ideal for feline baths.
Bathing my dog has always been a challenge due to her double-layered, water-resistant coat. This product has been a game-changer—it penetrates her coat effectively, making it easy to apply soap without constantly needing to reapply. Bath time is now quicker and less stressful for both me and my dog.
I never realized how much money I could save on dog shampoos until I started using this product! It's been fantastic for both my 1-year-old Rottweiler, who loves baths, and my 13-year-old Yellow Lab, who typically avoids water. Not only did it minimize hair loss for my Rottweiler, but it also helped to manage my Lab's undercoat, resulting in reduced shedding and a cooler dog. Both dogs required only a single fill of shampoo per bath, making it a cost-effective and efficient grooming tool.
The integrated soap and shampoo dispenser simplifies the bathing process significantly. The soft silicone bristles effectively clean while remaining gentle on my dog's skin. The brush's size is perfect for my large dog, fitting comfortably in my hand and making washing sessions more efficient. My dog seems to enjoy the gentle massage from the bristles during baths. While it's not a miracle solution, this brush certainly makes grooming sessions easier and more enjoyable for both me and my dog.
As a cat owner, I found this product to be a game-changer. While I've seen some reviews critiquing the softness of the bristles and the bendiness of the plastic, I personally haven't had any issues. My cat despises bath time, but now I can wet her without struggling to get her into the tub. The built-in soap dispenser is a plus for me, although it may not be suitable for heavy scrubbing. Overall, it's a perfect solution for my cat's bath time, earning a perfect score from me.
This sponge brush has transformed bath time for my cats. They appreciate the soft bristles, which feel soothing on their skin. Bathing used to be a struggle until I introduced this sponge into the routine. Simply fill the center cap with shampoo, give it a squeeze to dispense the soap, and start scrubbing your pet. It works wonders for both cats and dogs alike.
The brush is soft and matches the picture perfectly.
If you're only applying shampoo, it may not create enough foam. I recommend placing a small sponge inside to generate more foam. 😄😄😄
This pet shampoo massager brush has been an excellent addition to our pet grooming supplies. my dog used to be quite restless during baths, but this brush has made the process much smoother. the bristles are soft and provide a gentle yet effective cleaning, while the massaging action helps to calm him down. the handle is well-designed and comfortable to hold, making it easy to use even during long bath sessions. it lathers the shampoo well, ensuring that my dog’s coat gets a thorough clean. i’ve noticed that his fur looks healthier and shinier since we started using this brush. it’s also very easy to clean – just rinse it off and it’s ready for the next use. the brush has become an essential part of our grooming routine and has made bath time much more enjoyable for both of us. i highly recommend it to anyone looking for a high-quality pet shampoo brush.
I tend to be a bit heavy-handed, but my dog seems to enjoy the way it scratches him. It spreads soap all over him and scrubs him effectively, so I'm happy with it.
I absolutely love it! It helps me scrub thoroughly and lathers up nicely, so I don't have to use my nails to scrub. Very handy.
This brush provides a gentle massage for my cat as I brush her fur (dry, without water). It's perfect for my sensitive cat who usually dislikes being brushed. She needed some time to get used to it, but after a few seconds, she realized she liked it and started purring. If she's had enough, she lets me know with gestures, and I stop. It doesn't collect fur like a regular cat brush, but it gives a nice massage. I've also tried a regular cat brush, but she doesn't seem to enjoy it.
Not only is this brush cute and practical, but it also fits comfortably in your hand, even with my slightly arthritic hand. Fill it with your favorite dog shampoo, and watch your dog enjoy the gentle scrubbing motion. I also use it as a detangler brush during the week. Definitely a good purchase.
I like this brush. It creates a good lather when washing my pups! I don't fill it up with soap; I just put the soap on my dogs and then use the brush. It works great!
This item fits easily in the palm of your hand, and my dog seems to enjoy the feel of it. However, the soap dispenser aspect is a bit pointless as the soap constantly leaks out, so it doesn't dispense effectively. I'll continue to use it because my dog likes the bristles.
My dog has sensitive skin, and this shampoo works well for him and his coat.
i’m really impressed with this pet shampoo massager brush. it has made a significant difference in how my cat reacts to bath time. the bristles are soft enough to be gentle on her skin but firm enough to clean her fur thoroughly. she seems to love the massaging effect and is much calmer during baths. the handle is ergonomic and easy to hold, making it comfortable to use. it also lathers the shampoo effectively, ensuring that her coat gets a deep clean. cleaning the brush after use is simple – just rinse it off and it’s good to go. since using this brush, my cat’s fur has become noticeably softer and shinier. it’s clear that she enjoys the massage, and it has made bath time a much more pleasant experience for both of us. i highly recommend this brush to other pet owners looking for a better way to bathe their pets.
My dogs love this brush. I can scrub them all over, and they absolutely love it. The bottom of the brush is soft and won't hurt them. The only thing is that the soap will leak out, so only put in what you need for each bath!
This product makes it easy to shampoo my Shih Tzu. It's smaller in size but fits well in my hand.
I bought this to bathe my golden doodle because I felt like I was using a lot of shampoo and still not covering all her hair. This product works great; I was able to scrub her all over, creating bubbles and leaving her smelling great. I love it.
My dog loves this! It's small, so I use it when traveling with him. I wish I had discovered this sooner!
It's very gentle. Bathing my dog is a challenge, but this brush is soft, holds the shampoo well, and is easy on my dog's skin. However, it can be a bit slippery when wet, so you might need to pick it up a few times during bath time.
It works, but my dog weighs 150 lbs, so I prefer pouring shampoo in my hand and rubbing it on him. He's so big that the product didn't provide enough soap.
got this pet shampoo massager brush for my dog and it’s been a game changer. he used to get so anxious during bath time, but now he seems much more relaxed. the bristles are soft and gentle, providing a nice massage while effectively cleaning his fur. the brush fits comfortably in my hand and is easy to maneuver, even with a squirmy dog. it lathers the shampoo really well, ensuring that his coat gets a thorough clean. cleaning the brush is a breeze – just rinse it off and it’s ready for the next use. i’ve noticed that my dog’s coat looks healthier and has a nice shine to it since we started using this brush. it’s clear that he enjoys the massaging sensation, as he’s much calmer during baths. i highly recommend this brush to anyone looking for a way to make bath time more enjoyable for their pet.
This is a fantastic tool for washing our dogs! Our healer really enjoys it, as it's soft yet effective at scrubbing. I think kids would love using it too. It's cute, colorful, and easy to use.