SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently got this product and I'm loving it! I use it every day, sometimes even twice. It's simple and fun to use, and really relaxing. Initially, I was a bit disappointed it didn't come with flowers, but that didn't matter once I started using it. You just fill it with water, squeeze a little out, and freeze it. It's best to leave a bit of space for the water to expand. After freezing it overnight, it's perfect for my skincare routine. It's cold at first, but you get used to it. I recommend using it over the sink. I definitely suggest trying this out; it's become my favorite over other face rollers.
I've been using this product for a few months now, in the morning and at night, and it's been great. There have been no issues with the ice quality - it's always smooth and doesn't break. I've even taken it with me on trips, proving it's durable. Totally recommend it!
Filling this product with water is super easy and it doesn't leak. It takes a bit of time to freeze, but the colors are adorable. Using this has encouraged me to ice my face every morning and night. It's definitely worth the price. I highly recommend it!
Since I started using this, I've noticed a big improvement in my skin. My skin tone is more even, my pores look smaller, and my skin feels softer. It's really easy to use. I suggest using a towel under your chin while using it. I liked it so much that I bought two more as gifts for my daughters.
This has become essential in my skincare routine. Its cooling effect and ease of use make it stand out. It has positively impacted my skin and provides a refreshing experience. If you're into skincare, you should definitely try it!
This product makes ice rolling much simpler and it's a frequently used item in our house. Just remember not to fill it too much because water expands when it freezes. We haven't had any issues by leaving some space before freezing it.
I wanted to start ice sculpting my face, so I got this product. It's easy to fill and use. Just use hot water to remove the lid after freezing. It's enough for my face, neck, and chest, and my husband also uses it to cool off. It's a great buy and worth every penny.
I love it! It leaks a bit but it's manageable. It's a bit tough to open once frozen, but a little twist does the trick. It's actually bigger than I expected. I added lemon and cucumber slices to mine and it's so refreshing in the morning. Definitely a great purchase!
I really love this product! It's become a key part of my morning routine to refresh my skin. The only issue is that it can get bumpy where it closes after freezing. But, running some water over it makes it easy to open and use. Aside from that, I absolutely recommend it!
I've definitely seen a difference in my skin with this product. I've been using it with just water and it feels like a spa treatment. I prefer it over traditional face rollers and will keep using it because I love it.
I saw this on Tik-Tok and had to get it. It's leak-proof and easy to open after freezing. I use it every night and it has made a big difference in my skin. So glad I added it to my routine!
I love this product! It's become a part of my daily routine, both morning and night. I noticed a difference in my skin after just four days. I plan to keep using it every day!
My daughter bought this for me as a birthday gift and I adore it. It was really cold at first, but now I use it daily. It helps reduce puffiness and feels great on the skin before applying serums and makeup.
It works as advertised. You need to freeze it completely, then run it under hot water for about 30 seconds and let it sit for a while before opening. If done correctly, the roller comes out perfectly shaped
This is very easy to use. Sometimes the ice breaks, but that's not a big deal. It's been great for relaxing at the end of the day. The cold ice on my face is so soothing. I definitely recommend this!
I adore this gadget and the perfect ice shapes it makes. The top can be tough to take off, and I broke the ice once. But running it under hot water helps. I'm buying another one for my boyfriend.
I love using this in my skin routine! Just fill it with water, freeze, and use the ice on your face the next day. It makes my skin feel tighter and clearer. Highly recommended for skin care lovers!
I used to just use an ice cube, but this mold is so much better and easier. It's affordable and makes washing my face much easier. The mold is simple to use and lasts a long time.
This is the perfect size for me. I don't use it every day, but when I do, it's refreshing. I like to mix aloe or cucumber with water for a hydrating morning routine.
I saw this on a morning show and thought it would be nice. It's great! Easy to fill and doesn't make your hands cold. Opening it the first time can be a bit tricky
I was inspired by TikTok to get this product, and it hasn't disappointed. It's sleek, pretty, and works well. It's easy to open after freezing by running it under warm water.
I was impressed by the quality of the plastic when I received this product. It was a great purchase!
It takes a few minutes to defrost enough to open, but it's easy to use for self-care.
I find this product very convenient. Using ice on my face has really helped me.
The price is great for this product. It's an affordable ice face roller and works just fine.