SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived quickly, undamaged. I haven't tried it yet, but I think it will be convenient for cutting onions into rings. Thank you very much.
Excellent, just what I asked for, and the shipment was fast.
I'm not quite sure how to use it to cut the entire onion, but it provides helpful advice and is well-made.
It's a convenient tool for cutting vegetables, especially layered ones. It holds well, but you may need some time to get used to it.
It's just what I asked for, arrived on time, and is of very good quality. I would buy it again.
My family loves fried potatoes and sliced veggies, and I needed something small, sharp, and space-saving. This product fits all my requirements, and it's very sharp, easy to clean, and store.
It's so easy to use and clean, and it makes slicing cucumbers a breeze. I eat fresh veggies every day, and this slicer is a game-changer.
This product didn't disappoint. It's as easy to use as promised, compact for easy storage, and cleaning is a breeze. It also offers good safety features, reducing the risk of cutting oneself. I'm very satisfied and highly recommend it.
This slicer works great, and I'm really enjoying using it. I'm glad I bought it.
I already have one and bought the same one for my daughter. It's compact, sharp, easy to clean, and works great in the kitchen. Highly recommended.
This slicer is easy to use, clean, and store. I wanted something that wouldn't require too much effort to clean and put away, and this product is perfect.
It's a neat little slicer, especially for those on a budget.
It works as described and offers good value for its price. I wanted something compact that wouldn't take up much room, and this fits the bill.
I love this kitchen tool! It works great and is sturdy enough for my needs.
This slicer works better than expected for its price.
I bought one at a store and loved it so much that I wanted the exact same one for our second home. I recommended it to a friend, and she ordered one too. I use it daily, and it outperforms other slicers I've tried.
It's small, sturdy, and gets the job done. I'm very pleased with the quality, and it makes scalloping potatoes a breeze.
The item matches the description and is a great kitchen tool that's very useful. I recommend both the item and the seller.