SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the simplest curtain rod hanger ever. I can manage it entirely by myself. What I like most is that you first secure them with adhesive and then easily add the screws. Over the years, dealing with small equipment and trying to hold it in place while inserting screws was a challenging task. These, on the other hand, are incredibly easy to use. I adore them.
Super easy installation. I needed these for an extra-long curtain rod holding four panels over a patio door. So far, they're doing great.
I ordered three boxes and used them to hang rods and curtains. My rods and curtains are lightweight, and I affixed the hooks to the flat metal frame around 10 windows in my sunroom two weeks ago, and everything has held up perfectly. I applied them to a clean, flat window frame, and they have worked exceptionally well.
They work wonderfully; just be certain that you want them in the location you choose because once they're affixed, they are challenging to remove, and they may strip the paint off the wall. Nonetheless, I adore them; they perform exceptionally well.
These are fantastic for quickly hanging curtains. We use them for blackout shades in my kids' room. They are temporary but efficient, and easy to apply. A sturdy and convenient solution. A great purchase!
It's incredibly easy to remove the rod when switching from light summer shades to heavy winter tapestries.
I struggled with hanging a very large curtain, and these worked EXCEPTIONALLY well! I only wish I had bought them sooner. They are easy to install, secure, and have an appealing appearance. A perfect 10 out of 10!
This worked beautifully for a lightweight curtain rod. It's reasonably sturdy; it has been holding strong for a couple of months.
I was pleasantly surprised by how well they have held up. I've tried similar products that couldn't endure, but these have been in place for several months now and are still holding strong. They even come with screws, although I haven't needed to use them.
These are incredibly easy to utilize. They make hanging a rod a breeze, especially when you're working solo. My only challenge was that I was attaching them to an exterior wall, so I needed to reinforce the adhesive with additional glue since the surface wasn't perfectly smooth.
I purchased these clips because I detest drilling holes in my brand-new walls. If I change my mind, the drywall will never be the same. I'm using these to support a curtain rod with heavy curtains in my bedroom, and the adhesive is holding up remarkably well! One piece of advice - if you don't have a new home or new drywall, ensure that you wipe down the area first to prevent dust from compromising the adhesion. I'm definitely getting more of these to hang wreaths on doors during the holidays.
The instructions weren't clear enough. It's imperative to allow the adhesive to set for a few hours before mounting the rod and curtains.
Since all of my exterior walls are made of brick, I am reluctant to drill into them. I've been on the lookout for no-drill options to hang drapes, and I stumbled upon these rod brackets, which I absolutely love. They are easy to install and perform exactly as described. I utilized three brackets - one on each end and one in the center - to support a 4-foot span and the weight of 63-inch insulated drapes.
While the adhesive is generally strong, unfortunately, mine gave way, so I had to resort to screwing it in. Nevertheless, it performs as advertised.
Remarkably sturdy; three of them are supporting two sliding door-sized blackout curtains.
I didn't require as many as I initially thought. They are quite robust. It would be even better if the base were slightly narrower to fit closer to the edge of the wall/window frame.
Ensure you clean the surface thoroughly before attaching. They are dependable and sturdy.
Very simple to install, although the adhesive isn't very effective in areas with direct sunlight exposure.
I hung sheers on regular curtain rods with finials across my long windows. I used the clear hooks on one window, particularly because it was lengthy in the middle. No drilling was necessary; I simply hung them directly on the trim for effect, and they are holding up excellently. Just one more window to go!
Effortless installation. Suitable for virtually any curtain rod (within reason), and it significantly simplifies the curtain hanging process.
I genuinely wished to provide a positive review, but unfortunately, this didn't work out for me. The curtain fell during the night.
No more holes; these are exceptionally easy to install and provide secure support. I love them!
If you're looking for a hassle-free way to install curtains without the rod sliding back and forth, these are the perfect solution for you. It's true that they may be slightly more visible than usual, but that doesn't bother me at all!
These rod holders are perfect. They are sturdy and straightforward to install. Although the adhesive seems robust, I decided to add a single screw in each holder to ensure they stay securely in place for an extended period. I am extremely satisfied with them.
Perfect. I didn't want to make multiple holes in the walls of my new home, and these brackets are not only functional but also visually appealing and easy to set up.