SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are excellent curtain rod holders. If you use them on drywall or painted walls using the adhesive sticker, they may come off because the adhesive is quite strong. The adhesive option is more suitable for metal or tile surfaces. I used them for curtains on my gazebo's screen-enclosed porch, and they work fantastically. To achieve the best results, use screws; the clamps securely hold the rods in place.
So far, everything is going smoothly.
I've had numerous experiences where adhesives failed to stand the test of time. Given that it's a curtain rod, I decided to put in the extra effort and secure them with screws. These brackets provide a secure and stable hold for any type of curtain rod.
Simplifies the process of hanging any curtain rod. It's worth noting that once you mount it using the adhesive alone, it becomes nearly impossible to remove without damaging the wall.
I appreciate that they are transparent, but it would have been even better if they were available in various sizes.
Allow it to sit for 24-48 hours. It works effectively. Please note that it cannot be repositioned once it's stuck in place.
I haven't removed these yet, so I'll have to assess the impact on my walls, but I'm quite pleased with them. I opted for the gold ones to match my gold curtain rod, and they are holding up beautifully. Since my curtains aren't particularly heavy, I'm not sure how they'd fare with heavier ones. Nevertheless, I'm very satisfied with them!
I'm in love with this product. Where has it been all my life? I will never use a hammer or nail to hang up a curtain again.
I have four kids, and they can be quite rough on curtains. After they pulled out the ones I had screwed in, I decided to give these adhesive holders a try. They are still going strong, supporting three blackout curtain panels.
This product is incredibly durable. It can support the weight of the items I used it for, and installation is a breeze. The neutral color allows for various applications.
It fell twice over the last two months, and I'm unsure why, but it hasn't happened again.
All I had to do was stick them on the wall, put my curtains on the rod, and then attach it to the brackets. They are barely visible, which adds to their appeal.
I've had these on the wall with the curtain rods and curtains for a week now. I'm using sheer curtains, so the weight is minimal compared to heavier drapes. So far, they are holding up exceptionally well. I hope they continue to support the curtains and rod for an extended period.
This is a good product, easy to install and use on the walls.
You can attach them to the wall before screwing them in, and they easily go into sheetrock. I highly recommend purchasing this product.
This is a great product, perfect for our apartment. They are a suitable size for holding a variety of curtain rods. The clear design makes them blend in effortlessly.
I used these to hang curtain rods in a dorm room where drilling holes is prohibited. For added peace of mind, I used three brackets (one at each end and one in the middle) just to be safe. So far, they are holding up admirably, thanks to their strong adhesive.
These are perfect for renters as they don't require holes and have a sleek appearance. I adore them.
They're awesome and saved me the trouble of drilling holes in the wall. They adhere quite well.
These can be a bit hit or miss. I bought them to hang curtain rods in my daughter's dorm room. The ones that stuck to the wall worked wonderfully, but several didn't adhere and simply fell off. I had properly cleaned and prepared the walls in advance, so it's unclear why some didn't stick.
It's important to note that when removing them, the adhesive may peel off your paint.
I ordered these to hang my curtains higher up. I used the tape backing and also added a screw for extra security. I prefer these over the ones that came with the rods because the curtain rod holders let in too much light. These ones do a great job of blocking it out. I absolutely love them!
This is definitely worth the investment. It's working exceptionally well and supporting my drapes in the living room with three brackets due to the longer span. These brackets are robust and user-friendly.