SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always had a bit of a black thumb, but this smart planter has turned things around for me. I'm amazed at how it uses AI technology to customize plant care based on real-time monitoring of the environment. It's like having my own personal botanist ensuring that my plants get exactly what they need when they need! Plus, with its sleek design and 49 rich expressions, it adds such a fun and modern touch to my living space. Highly recommend for anyone who loves plants but struggles with their care
I'm in love with this planter! It's like having a personal gardener at my fingertips. The AI technology is amazing and it really takes the guesswork out of plant care. 🌱💚
Everything seems to be working ok so far. Charging and showing all details of the plant.
OK
He's amazing! As well as being a grace, it shows all the needs of the plant: temperature, soil moisture, the amount of light and water it needs. Come items to decorate the plant (I used the white stones, but they also had the colored ones) 😍
This little gadget has made me feel more connected to my plants ever before. With its49 rich expressions, I know exactly how they're doing
must-have for any busy plant parent! It automates plant care so you don't have to worry about your babies while you're away.
Super cute. Works well. Love it. Perfect present.
Works very well, although the gap for the pot is small.
no caps needed because i am just too excited about this planter!! it's perfect for beginners like me who have no clue what they're doing but want their plants to thrive
Who knew a planter could be so smart? This one monitors the environment in real time and adjusts accordingly. My plants have never been happier!
The sleek design fits perfectly into my modern home décor – not only does it help keep my green friends healthy, but also adds an aesthetic touch.
This thing is brilliant - low maintenance yet ensures that your plants get exactly what they need when they need it!
I've always struggled with keeping indoor plants alive until now - thanks to its advanced features, even someone as forgetful as I can succeed!