SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Getting my son to brush his teeth is usually a struggle, but this toothbrush makes it faster. So far, so good - no cavities, so it seems to be doing the job
Impressed by the precision and thoroughness of this toothbrush. The triangular shape easily reaches tight spaces, resulting in a cleaner, fresher mouth. A definite game-changer
I have multiple brushes, and this one is perfect for quick refreshes in the afternoon or before bed. I prefer my electric one in the morning. Plus, I appreciate not having to rotate my wrist, which can be an issue sometimes.
My autistic child doesn't mind these brushes, which is a relief.
Absolutely loving the results from this toothbrush! The three-sided design effortlessly removes plaque and leaves my mouth feeling incredibly fresh. Highly recommend giving it a try
I was amazed by how much cleaner my teeth felt after just one use of the three-sided toothbrush. It's designed to clean every surface of your teeth efficiently, and it really delivers on that promise. I've recommended it to all my friends and family
I was skeptical at first, but now I'm a believer! This toothbrush has transformed my oral care routine. The three-sided design provides a deeper clean, leaving my teeth feeling polished and my breath fresh
Cleans better than any toothbrush I've used before. The shape and bristles complement each other excellently.
This toothbrush is a game-changer! The unique triangular bristles reach every corner of my mouth, ensuring a thorough clean and fresher breath. Highly recommend adding it to your dental routine
My ADHD son, who has many sensitivities, loves these brushes. However, they can be difficult to clean toothpaste out of.
The three-sided toothbrush is a must-have for anyone serious about their oral health. It's innovative, effective, and provides a superior clean compared to traditional toothbrushes. I've noticed my teeth are whiter and my breath fresher since making the switch. Highly recommend
Couldn't be happier with this toothbrush! The three-sided design makes brushing more efficient and effective. My teeth feel cleaner and my gums healthier after just a few uses
Obsessed with this toothbrush! The three-sided bristles provide a superior clean compared to traditional brushes. My mouth feels fresher and my smile brighter. Definitely worth the investment
These brushes are perfect for my special needs grandson, and my daughter loves them. Will definitely purchase again.
Perfect for use with braces, this toothbrush cleans teeth better than an electric one and reaches molars easily. I'll keep buying these.
After switching to this toothbrush, I can't imagine going back. The triple-sided bristles provide a superior clean, and my gums feel healthier than ever before. Highly recommend
This toothbrush is excellent at removing plaque from teeth and gums! It provides a much deeper clean than a regular toothbrush.