SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From its ergonomic design to advanced features like Hall Effect sensor technology and linear trigger buttons, this gamepad offers everything a gamer could want and more. Its enhanced grip ensures comfort during long gaming sessions while providing precise control over every action in your favorite games – be they platformers, shooters or racing titles. One feature I particularly appreciate is dual connectivity; having both wired and wireless options gives me maximum flexibility across different devices without any hassle of switching controllers midway through gameplay.The multi-platform support makes it even better as I can use one controller seamlessly whether I'm playing on PC or Android device. The quick charging time (just two hours!) combined with long-lasting battery life (up to 25 hours) means no interruptions in gameplay due to low battery warnings. On top of all these amazing features,the playful pastel color gives off such cool vibes making this controller not only functional but also stylish.
I have to say, this controller has completely transformed my gaming experience. The grip is just right - it's like it was custom made for my hands. I can play hours on end without feeling any discomfort, is a huge plus when you're in the middle of an intense gaming session. Plus, the classic D-pad brings back so many memories from my while still offering precision control that modern games demand. And let's not forget about the battery life! It lasts up to 25 hours with only a two-hour charge required – perfect for those all-night marathons or casual sessions alike. What really sets this gamepad apart though is its versatility and compatibility with multiple platforms - PC, Android, Raspberry Pi...you name it! Not to mention its stylish pastel color adds a unique touch that stands out from other controllers.
this gamepad has made my gameplay much more enjoyable. from platformers to shooters, every action counts!
the long-lasting battery life makes it perfect for both casual sessions and all-night marathons 😎
100% quality
this gamepad has made my gameplay much more enjoyable. from platformers to shooters, every action counts! 🥰
The grip on this controller is amazing, it's like it was made just for me. I can play for hours and my hands never get tired.
A beautiful! the buttons make a satisfying noise when pressed. I regretted a little bit of buying with wire, but it was my mistake
Excellent, the control feels great and works perfectly 👍
Retro game lovers will appreciate the classic D-pad, it's precise and nostalgic.. I recommend 100%
I tested it on Android and computer, it worked perfectly and I loved it too much. I recommend it.
I recommend it. Product works properly and compatible with my notebook.
Control is wonderful, using on PC, it is plug in play and has quickly been recognized in various games. The length of the cable is very good and the commands well responsible, the control material is good quality
I tested it on windows and it's working. Very beautiful control
Battery life for days! I played all night without any issues 👍
Love having both wired and wireless options. Makes switching between devices a breeze.
Great product, it was already indication of two friends, very tight buttons, shape that suits anyone well, a beautiful color
Great cost benefit, works very well. Plug and play. I recommend
This controller is compatible with so many platforms! Works great with my PC, Android, you name it.
Long gaming sessions have never been more comfortable thanks to its ergonomic design...and it looks cool too!
Love that I can take this controller anywhere and connect it to almost any device. Super versatile 🙌