SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Right off the bat, this product is incredibly user-friendly, bolstered by an abundance of instructional videos for anyone requiring assistance. It offers a gentle, yet deep clean, leaving even the most sensitive skin areas satisfied. The addition of an LED display featuring a timer eliminates the need to manually monitor usage time. I often battle with blackheads and whiteheads, previously resorting to manual scrubbing to clear these from my enlarged pores. However, this device utilizes vibrational technology to purify pores without causing the irritation associated with physical scrubbers. In summary, it's an excellent, affordable addition to any skincare collection.
I've completely fallen for this sonic skin scrubber; it's transformed the appearance of my skin for the better. Initially, I needed to look up the functions of Ion + and Ion -, but once I understood their benefits, I was sold on the concept for skin enhancement. The sensation it provides during use is incredibly pleasant. The included facial scrubber is a bonus, and I plan to purchase another for my sister, who's equally impressed. Its design is convenient for handling, fitting perfectly in my grip without being too large or cumbersome. With its sleek, clean aesthetic, it effortlessly rests on its charging stand. Using it feels akin to receiving a soothing facial massage.
This product is a game-changer, far surpassing blackhead strips! With my above-average pore size around my nose leading to frequent clogs and blackheads, I've tried numerous solutions, but this has been the most effective by far. It's incredibly user-friendly, pain-free, quiet, and delivers excellent results. Plus, it's remarkably easy to maintain. Cool 🥰🥰🥰🥰
As time passes, I've noticed my skin becoming duller, wrinkles forming, and my pores enlarging and clogging more readily. Upon a recommendation and finding this device at an affordable price, I decided to give it a try. I'm optimistic it will address these concerns and enhance my skin's ability to absorb facial creams more effectively.
Embracing the role of my own skin care expert has been a joy with this deep cleansing scrubber. Its precision vibrating spatula effortlessly exfoliates dead skin cells, adapting perfectly to every contour of my face, making it simple to use across the nose, chin, and jawline. My initial use on a dry, clean face yielded impressive results. Subsequent uses, paired with a few minutes under a steamer (originally for sinus relief), elevated its efficacy, transforming it into an exceptional tool for eliminating blackheads and purifying pores. Its compact design is a perfect fit for my beauty cabinet, quick to charge and delivering stellar results across multiple uses. Now a pivotal part of my nightly routine, this device effectively peels away dirt, offering even better performance when used with a steamer.
The traditional method of using pore strips and a metal blackhead remover, much to my girlfriend's delight for the thorough clean it provided, was painfully less appealing to me. The discomfort was intense, often leaving me teary-eyed. However, the allure of a clean nose and the joy it brought her was undeniable. Thus, I opted for this electronic blackhead remover, attracted by its promise of less pain and greater efficiency. Now, my girlfriend can efficiently clear multiple blackheads at once from both our noses, sparing me the discomfort and allowing us both to appreciate the results.
That's cool. It works. The instruction manual is in English. You can do Pilling or ionophoresis with it. There are four programs. Guarantee free repair for six months. Super fast shipping, 9 days.
Item switches on, I'll charge before first use and hope it helps scrubbing dead skin cells.
Arrived earlier! It is very nice and works well, the instructions indicate how to prepare the skin and I like that, I tried it dry and with a wet face, dry I get out more than with a wet face, the plate is heated to 3 minutes and I don't know if it is normal or not or if it works like that, But that takes everything out takes everything out. It also has 4 modes and from what I understood one of the modes is so that your serum or what you put "penetrates" the skin, that mode I still do not taste it, but the machine is very cool.
After just a few uses, I could see a visible reduction in blackheads and blemishes. My skin feels so much smoother and cleaner now. I love how easy it is to use and how it enhances the effectiveness of my other skincare products.
It looks good material just need to try it
It's so worth having. It lifts impurities out of the skin very nicely.
I was skeptical at first, but this little tool has exceeded all my expectations. It effortlessly removes dead skin cells and unclogs pores, leaving my complexion looking brighter and more youthful. It’s become an essential part of my skincare routine.
This skincare device has been a total game-changer for me. It’s like having a mini spa in the comfort of my own home. The gentle vibrations feel incredibly soothing on my skin, and I've noticed a significant improvement in its texture and clarity since I started using it.
This device has helped me tackle those pesky clogged pores that I've struggled with for years
If you're serious about skincare, this is a must-have tool – it's truly transformed the way I care for my skin
I recommend the product. Fast shipping and delivery to Poland.
I've always struggled with large pores, but this device has helped minimize their appearance dramatically. It's gentle enough not to irritate my sensitive skin, yet powerful enough to deeply cleanse and exfoliate. My complexion looks smoother and more refined than ever before.
I've always struggled with large pores, but this device has helped minimize their appearance dramatically. It's gentle enough not to irritate my sensitive skin, yet powerful enough to deeply cleanse and exfoliate. My complexion looks smoother and more refined than ever before.
The product came in a crumpled package, but the machine is not damaged and works
This device is a total game-changer for anyone looking to improve their skin's appearance and texture. It's gentle yet effective, and I've noticed a significant reduction in breakouts and blackheads since I started using it. My complexion looks clearer and more radiant than ever.
came fast, all good
Does your job
Equal to the image super good
I've always had sensitive skin, so I was hesitant to try this device at first. However, I'm so glad I did! It's gentle enough not to irritate my skin, yet powerful enough to deeply cleanse and exfoliate. I've noticed a remarkable improvement in the overall health and appearance of my skin.