SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super easy to set up, and the quality is amazing. It cleans exceptionally well! It's a bit larger than I expected, but I still love it. The water flow is nice, and the appearance is okay, although it may not be the most aesthetically pleasing.
A great addition to your faucet!
Unfortunately, it didn't fit any of my recently remodeled bathroom faucets, even though it seems like a decent product.
These look a bit unusual on my bathroom sink, but I really like how they work.
Less than five minutes after this product was delivered, I had a kitchen sprayer! Most of that time was spent opening the box. I attempted to install the other one in my bathroom, but the cap wouldn't come off the faucet. It appears to be a good fit, but it's difficult to remove. This product has been a lifesaver for washing berries. The spray style is far superior to the one that comes out of the small hole in the sink.
This faucet extender has made it easier for my family to brush our teeth because it prevents water from splashing on our faces, which was a problem with the original faucet. It works as described.
The Rotating Faucet Extender was installed on a bathroom sink faucet. Installation was straightforward, aided by the various pieces included to ensure the best fit. It's particularly useful for wetting hair without creating a mess and for rinsing all areas of the sink during cleaning.
This changeable sink head is trendy and easy to install. It adds a stylish touch to the faucet.
Installation is quick and easy. I'm very pleased with this product.
The buttons for controlling different water flows work smoothly, and the "blade" setting effectively cleans surfaces. I was impressed by the attractive honeycomb spray pattern mode, and the double blade high-pressure mode is excellent for removing tough stains. Just keep in mind that you need to depress the button for continuous pressure spraying. Additionally, it doesn't create a mess, which is a plus.
This faucet extension is easy to install. It's easy to rotate and offers flexibility in directing water flow.
Well-constructed and very user-friendly, this faucet extension installs in minutes and is a great product.
It works great, and we love it. Replacing our old sink spigot with this product has significantly improved water pressure. Installation was easy and quick, and we appreciate the three different spraying options.
This product screwed right onto my old faucet without any issues. It solved our problem of low water pressure, caused by hard water buildup in the old one.
Unfortunately, this product stopped working after only a few months, resulting in no water pressure. When I removed it, the pressure returned, indicating an issue with the nozzle. Cleaning it didn't resolve the problem.
I never noticed that the button on my faucet was missing until one day when I was complaining about it. My husband suggested I order a replacement, and I'm so glad I did! It not only fits perfectly but also offers more options than my old one. Sometimes, the simplest solutions are the best!
It works excellently; I highly recommend it.
A great replacement for the kitchen sink faucet, it fits perfectly.
Very easy to install. I've been using it for a few months without any issues.
This faucet head matches my old one perfectly! It's easy to install and works great, although the jet spray may be a bit too strong.
It lived up to everything it claimed to be. The packaging was excellent. I'll definitely order it again if needed.
Easy to install, perfect for children, and effective for cleaning the sink.
I highly recommend this product for use in kitchens, bathrooms, and basin sinks. It's easy to install and offers great strength, pressure, and mobility.
I installed this on a sink that didn't have a sprayer. Instead of buying a new faucet, this was a simple solution to add a sprayer function.
This is perfect for quick glass washing, and it encourages everyone, even kids, to wash their own glasses.