SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mulanmart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mulanmart.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is very good, I am already using it as soon as I arrive, the fabric is of good quality and the electronics inside sure is also, the sound is very good, the Bluetooth connection is very fast and easy to use. Many thanks to the store
Very good product. Sound OK and even phone calls can be received. I recommend
Very good quality of the product, the audio playback is great, the battery seems hard enough. The USB cable for charging could be longer. I recommend it
It is charging as I turn it on, I will unsubscribe. So far everything is fine
It is very comfortable, it is heard perfectly and my ears no longer hurt when sleeping
Very nice but it seems delicate the cables that are inside
Comfortable sleeping bed and travel, they are heard very well for horror and music stories, do not expect something with super bass and great quality for the price but if it has sound quality
I loved it, Although I would have preferred the charger to be Type C. About 15 to 20 days Was the delivery of the same
I already tried it and it works, I love the only thing that if it is a bit inconvenient is that if you are big-headed you will feel it a bit uncomfortable
The sound quality is average. But with this price, I can’t complain about it. The fitting is soft and doesn’t hurt the ears. The charging point is hidden and not easy to connect it with the wire.
Well, what you pay for is heard well🫰😘At half the volume is heard perfect
Very soft, I like the product, I recommend it. Well packed arrived in time
The product works very well, you should not put it too hard otherwise everyone hears but to sleep it is totally good. The battery holds several days and it is very comfortable.
Excellent Product, I loved it. It really is very comfortable to use, a little warm the fabric. The sound is heard very well, the battery lasts you did use the band like 17 hours. The instructive comes in English. It's great, I'm very satisfied with the product. I highly recommend the product and the seller.
Exactly what has been described. The headset is a bit uncomfortable since it is not flat, but it is very useful and does not hurt as much as headphones. I bought it for my son and he wears glasses, he told me it was uncomfortable, consider it.
I haven't tested I just received my order Fast Thank you
We testify that the speakers are worthy of the one who buys, which is a safe and honest Shi beautiful and fantasy
Very beautiful and I recommend it and connect to the right time thank you for breaking thank you
As the description, well packed, I ordered 2, it is heard very well, very comfortable, I recommend it, arrived before the expected date
Good product, great listening, only for listening to music, can not be used with calls, good quality
I haven't tried it yet, it took me a lot to find in plug, it's in a small hole behind the controls.
Arrived well it sounds well but it lacks a little padding because the device feels
good resistant material and the fabric is of good quality 100% recommended
I liked it useful to go to the gym to listen to your favorite music.
Came super fast, a week earlier. I'm very happy with this order. Connected to my phone right away, and I have no complaints. There is no lack in the volume. It's great on my s23 ultra 👌🏼.